Here are our some of our most frequently asked questions!
What Payment Methods do you Accept?
We accept the major credit card providers, including Visa, MasterCard, Discover, American Express, JCB, PayPal, Visa Click to Pay, and Apple Pay. Most of our orders are done through a payment processing system; however, if you have a particularly large order and would like to pay in another way, then you can call our team and we can set up something that will suit your needs.
How do I get Net 30 Terms for my Business?
Good Hope Supplies offers qualified business customers the flexibility to pay by check, wire, or credit card up to 30 days after a product ships under our Net 30 terms program. Business customers will be notified when payment is due with an invoice emailed to the contact in their account. If you are interested in applying for Net 30 terms, please email us at firstname.lastname@example.org
Is there Bulk Pricing that I can get Access to?
For bulk order quotes, please contact our customer service team at (833) 878‑7759 or email us at email@example.com. We’re available Monday through Friday from 9am to 5pm EST.
Do you have any Rewards Programs?
Occasionally, we will offer coupon codes to our loyal customers, as well as notify your company of savings if you have a business account.
ORDERS & SHIPPING
What is your Return Policy?
Good Hope Supplies offers a 30-day return policy on all merchandise based on the following conditions:
Damaged Product Box: If Customer receives a damaged box upon delivery, please refuse the product(s) upon the original delivery attempt. If damaged product(s) are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Good Hope Supplies immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Good Hope Supplies Customer Service of damaged products at firstname.lastname@example.org WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for our team to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.
Defective Products: If you have received defective merchandise you must visit the returns page or contact Good Hope Supplies within 30 days for Return/Exchange. After an RMA is issued, we then email or mail you a call tag (Pre-Paid Shipping Label). All defective merchandise will be inspected once returned to our warehouse. We can then issue you a full credit, store credit, or replacement to be redelivered. After 30 days, Customer will have to contact the manufacturer directly, most manufacturers have 1-year warranties.
Non-Damaged/Defective, and Unopened: If you have non-defective and unopened merchandise within 30 days of original purchase date, we will issue you an RMA number and will give you an address to ship the product to at your expense subject to a 15% restocking fee.
Non-Damaged/Defective, Opened: We will not accept returns on merchandise that has been opened and is not defective. All return products must have an RMA number or the return will be refused at our warehouse.
ALL COVID-RELATED ITEMS ARE NON-REFUNDABLE
Can I Cancel an Order?
Good Hope Supplies uses one of the most efficient and prompt processing systems available for online and phone order completion. Because of this, it is often difficult to cancel an order after it has been placed. Once the order is sent out to our warehouse, where it is processed for shipment, it cannot be canceled. If you wish to cancel a placed order, please contact our customer service center as soon as possible after placing the order. You may contact our customer service center at 1-833-878-7759
How do I Receive an RMA Number?
To receive an RMA:
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
Customer is not responsible for return shipping when item is defective. Good Hope Supplies will send you a call tag (Pre-Paid Shipping Label) by email or mail. Customer is responsible for shipping charges when item is non-defective/un-opened.
- Good Hope Supplies will not ship replacement merchandise until receipt of damaged or defective item.
- All defective or damaged returns are subject to verification by one of our staff members.
When will my Order Arrive?
We at Good Hope Supplies prioritize expedient shipping. Most of the orders placed arrive in 1-2 business days, unless the product is out of stock. On an ordinary item purchase, if your order does not arrive within a week at the latest, please call our customer service center at 1-833-878-7759. An out of stock item will still arrive, but not until the appropriate warehouse receives a shipment of that product. This can take a few weeks due to supply shortage or high demand. Ask your sales representative if you are concerned about the arrival of an out of stock product.
How can I Manage my Staff while Granting them Access to my Storefront?
There are multiple options on your account menu that will allow you to create budgets and set up requirement approvals for your company’s orders. You can create departments or cost centers when you click under your account and navigate to the appropriate section in the right hand bar. In order to utilize the effectiveness of each, you must also add users, which is also a section located in the bar. In creating a user, you can select the “Advanced Settings” in order to set departments/cost centers and “Approver Settings” to require approvals. Budgets and approver requirements can also be set up per department or cost center in their respective menus by clicking on the edit button to the right of each entry. In this area you can also limit the location to where your staff can purchase to. If you have need of help in setting up cost centers/departments or require other elements to be part of your company account for the organization of your staff, please contact us.
How do I Partner with Good Hope Supplies?
Good Hopes Supplies is always looking for strategic partnerships in the fields of wholesale, manufacturing, distribution, retail, and marketing. There are many ways to partner with us, and if you're curious if your business/organization is a right fit for Good Hope Supplies, feel free to send us an email.
If you are interested in selling on Good Hope Supplies, please fill out the form on our webpage here. We are glad to connect with you and help you get closer to the customer!
How can I use my Tax-Exempt Status?
Purchasers with tax-exempt status must provide Good Hope Supplies with a copy of a state resale certificate, an exemption certificate, or other acceptable proof of your exempt status in the state to which the items will be shipped.
See detailed instructions below.
Important: Please, note that you will need to contact us after placing each order to ensure that you are refunded any tax charged on your purchase.
To submit your documentation:
Create an account by signing up with Good Hope Supplies or by speaking to one of our customer service agents. After your account has been created, please submit your documentation (see acceptable forms above) by sending an email to email@example.com. Please mark your email with 'Attn: Tax Exemption Request’.
How do I get Access to Product Documentation?
Not all products require documentation. However, some of our items may legally require certain approvals or information sheets to be displayed on the site for your benefit. When clicking on a product that has this documentation, a clickable icon should appear above the product description where you can download the necessary files. If you see that there is no product documentation that should be a part of the product page, please see the Technical section of the FAQ for an answer to this problem.
What do I do if there is an Issue with my Account?
Please first make sure that any ad-blocker software is turned off for this site. Then try refreshing the page. If there is still a problem, please contact 1-833-878-7759 or email firstname.lastname@example.org
What if I See a Problem with the Website?
First try refreshing the page. If the problem or error still appears, please give us a call on our toll free number 1-833-878-7759 or email us at email@example.com and we will get right to work on fixing it. Thank you for your patience and for notifying us about the issue!